We aim to make every customer's visit as enjoyable and comfortable as possible. Please advise us of your needs at the time of booking and we will do everything we can to help.
At Sheffield Theatres we offer a range of captioned, audio described, relaxed, dementia-friendly and British Sign Language interpreted performances.
If you’d like to book accessible tickets, including wheelchair spaces - you can now do this online too! Click here to see our step-by-step how to guides.
All of our venues have level access points, ramps, lifts and accessible toilets available for customers.
Assistance dogs are welcome in Sheffield Theatres. You can take your dog into the auditorium or you can use our dog sitting service. Bowls of water are available if required. Please advise us of your needs at the time of booking.
We offer an infra-red Sennheiser transmission system to relay sound to customers who are hard of hearing and headsets and neck loops are available free of charge from our front of house staff.
We are proud to be a Dementia-Friendly organisation and offer a programme of activities. From training our actors to become Dementia Friends, to offering free singing workshops and hosting dementia-friendly performances, Sheffield Theatres aims to support people living with Dementia to experience the joy of live theatre.
Customers and their companions are welcome to visit the theatres prior to attending a performance in order to familiarise themselves with the venue’s layout. These visits can be arranged through Access and Sales Supervisor, Paul.
Should you require the support of a carer or companion to attend a performance, this ticket is complimentary and can be booked in person at the Box Office or by calling 0114 249 6000.
Sheffield Theatres supports the hidden disability sunflower lanyard scheme which can benefit our customers who may need additional support during their visit.
Please speak to a member of our team for further information, or to collect a lanyard.