COMING TO SEE A SHOW?

The show start time is on your e-ticket and mobile ticket.

We aim to open the doors to the auditorium 30 minutes before the show starts and encourage you to take your seats in good time.

TICKETS

Our tickets are E-tickets, which are emailed to you after booking. Plus, if we have a mobile number for you, you’ll receive a text on the day of your performance with mobile versions of your tickets.

E-tickets / mobile tickets can be shown on a phone for us to scan on entry or can be printed at home.

We no longer issue physical tickets, so for any customer without an email address our Front of House team will guide you to Box Office to confirm your details.

If you cannot locate your e-ticket, please log in to your online account here and click on ETICKETS. Select the relevant show and you can download them straight to your phone.

CLOAKROOM AND BAGS

Our cloakrooms in the Crucible, Lyceum and Playhouse are open before and after the performance.

We ask that you bring minimal belongings with you as we are not able to store bags including shopping or suitcases. If you are bringing a bag with you, this should be no bigger than A3 size.

We will carry out non-contact bag checks on all bags for security purposes. Please refrain from bringing any glass bottles and liquids to the Theatre as we are unable to admit these in to the auditorium.

FOOD AND DRINK

Inside the theatre, you will be able to purchase drinks, confectionary and ice cream from the bars and kiosk.

Please pre-order your interval drinks and snacks where possible to avoid long queues.

You are not permitted to bring any food or drink in to the venues that you have purchased off site unless for medical reasons. Please speak to a member of the team about this and please do not bring anything containing nuts.

Pre-order on your mobile

If we have your mobile number on your theatre account we will send an automated text message on the day of the show with your mobile tickets and the option to pre-order your interval drinks and avoid the queues.

WATCHING THE SHOW

Please remain in your seat during the performance. Should you need to leave the theatre – we will readmit you to your seat at a safe point in the show. If we are unable to do that, then you may be offered an alternative seat for the remainder of the show.

We want you to have a wonderful time visiting us and with this in mind, we politely ask everyone to show consideration to fellow audience members and the cast on stage.

Our dedicated team will be on hand to welcome you. Anti-social behaviour of any kind towards the team or other customers isn’t tolerated while we play our part in ensuring the performance runs safely and is a fantastic experience for everyone.

FURTHER QUESTIONS?

If you have any further queries in advance of your visit, please contact our Box Office by calling 0114 249 6000 (lines opens 10am until 6pm) or emailing supervisors@sheffieldtheatres.co.uk.

TRAVELLING TO SHEFFIELD THEATRES

Whether you're visiting us for the first time, or have made changes to the way you travel, you’ll find links to how to find us here.

FLEXIBLE TICKETING POLICY

Feeling unwell?

If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know in advance of the show by by calling 0114 249 6000 (lines opens 10am until 6pm) or emailing supervisors@sheffieldtheatres.co.uk and we will be happy to offer an exchange for another performance in the same production or a credit voucher if the show is in the final few days.

Cancelled events

Please be assured that if an event is cancelled for any reason, we’ll be in touch with you to outline your options, including details of how to obtain a full refund.