COMING TO SEE A SHOW? YOUR UP TO DATE INFORMATION IS HERE:

Please arrive no earlier than 45 minutes before the start of the show. We may have to hold guests on Tudor Square as we welcome guests safely, so please dress according to the weather! We will be working quickly to get you inside. In colder weather please bring something warm to wear. Please be aware that inside it may feel a few degrees cooler than normal because of our increased ventilation and fresh air flow in the theatre.

FACE COVERINGS

Face coverings are strongly recommended throughout your visit including the auditorium.

In line with government advice, advising for the use of face coverings in crowded and enclosed spaces and when coming into contact with people you do not usually meet, we ask that audiences wear a face covering inside our building, and when seated watching the performance (unless exempt).

As well as being a courtesy to your fellow audience members, in wearing a mask you play your part in prioritising the safety of our teams, some of whom who will continue to wear face coverings.

If you arrive at the theatre and do not have a mask, our Front of House teams will be happy to provide one.

AT THE THEATRE

We aim to open the doors to the auditorium 30 minutes before the show starts, and will encourage you to move through to your seats in good time.

Cloakroom and bags

Our cloakroom is open before and after the performance.

We ask that you bring minimal belongings with you as we are not able to store bags including shopping or suitcases. If you are bringing a bag with you, this should be no bigger than A3 size.

We will carry out non-contact bag checks on all bags for security purposes.

Food and Drink

• Our bar restaurant on Tudor Square, Crucible Corner is open Tuesday – Saturday.

• Inside the theatre, you will be able to purchase drinks, confectionary and ice cream from the bars and kiosk.

• Please pre-order your interval drinks where possible to avoid long queues.

• You are not permitted to bring any food or drink in to the venues that you have purchased off site.

We want you to have a wonderful time visiting us and thank you in advance for all your support!

We ask that you observe all COVID secure safety notices and instructions given by our Front of House teams while in the venue. Please be respectful to staff and be aware that we have a zero-tolerance policy approach to abuse of any kind towards our staff.

If you have any further queries in advance of your visit, please contact our Box Office by emailing [email protected]. When attending, our friendly, fully trained team will be on hand to ensure that everyone is able to enjoy the performance safely and in comfort.

Book with confidence

Please be reassured that should you book for a performance which has to be cancelled, you will be offered a refund, credit or transfer to another performance. And if you can’t attend a performance due to ill health, we’ll credit your account or transfer you so that you can enjoy a performance with us at a later date.

Making a Booking

Tickets are available for advance purchase.

You can book your tickets online at sheffieldtheatres.co.uk. If you've never booked online before we have a page with all the info about how to do that.

E-tickets and mobile tickets will be issued as standard. You do not have to print these tickets, and can simply show them on your phone for us to scan on entry. We no longer issue physical tickets, so for any customer without an email address our Front of House team will guide you to Box Office to confirm your details.

If you cannot locate your e-ticket, please log in to your online account here update or add your mobile number and click on ETICKETS. Select the relevant show and you can download them straight to your phone.

Avoid the queues and pre-order your interval drinks! If we have your mobile number on record we will send an automated text message on the day of the show with your mobile tickets AND the option to pre-order your interval drinks and avoid the queues!

Planning your visit

Whether you're visiting us for the first time, or have made changes to the way you travel, you’ll find links to how to find us here.

Watching the show

Please remain in your seat during the performance. Should you need to leave the theatre – we will readmit you to your seat at a safe point in the show. If we are unable to do that, then you may be offered an alternative seat for the remainder of the show.

Cleaning and ventilation

Our cleaning teams are working throughout the day to ensure our spaces receive additional regular cleaning before, during and after your visit. This includes toilets, tables and chairs, handrails and all contact surfaces.

The Crucible, Playhouse and Lyceum auditorium air handling units will supply purified fresh air that is not recirculated and improvements have been made to increase natural ventilation throughout the building. All of our air handling systems and ventilation strategies have been reviewed based on the Ventilation Guidance.

Hand sanitiser stations are available throughout the Crucible and Lyceum. We ask that all customers maintain good hand hygiene, please wash your hands regularly and use the sanitiser stations provided around the venue.

We are a Covid secure building and you can find details of this declaration here: sheffieldtheatres.co.uk/covid-secure-information

Flexible Ticketing Policy

Feeling unwell?

If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know in advance of the show by emailing [email protected] and we will be happy to offer an exchange for another performance in the same production or a credit voucher.

It is vital that if you or any member of your party are isolating, or have any of the following symptoms listed below, you do not come to the Theatre.

We will arrange a transfer OR credit voucher for you.

Symptoms to include (but not exclusively):

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Cancelled events

Please be assured that if an event is cancelled for any reason, we’ll be in touch with you to outline your options, including details of how to obtain a full refund.

We hope this information gives you the confidence to book tickets knowing that we have made every effort to protect your safety and wellbeing. If you have further questions, please contact [email protected] and we will be happy to provide further information. We can’t wait to welcome you back to Sheffield Theatres; we can’t wait to be together again.