COMING TO SEE A SHOW? YOUR UP TO DATE INFORMATION IS HERE:
Please arrive no earlier than 45 minutes before the start of the show. The show start time is on your e-ticket and mobile ticket so please arrive in good time.
We may have to hold guests on Tudor Square as we welcome guests safely, so please dress according to the weather! We will be working quickly to get you inside.
In colder weather please bring something warm to wear. Please be aware that inside it may feel a few degrees cooler than normal because of our increased ventilation and fresh air flow in the theatre.
AT THE THEATRE
We aim to open the doors to the auditorium 30 minutes before the show starts, and will encourage you to move through to your seats in good time.
CLOAKROOM AND BAGS
Our cloakroom is open before and after the performance.
We ask that you bring minimal belongings with you as we are not able to store bags including shopping or suitcases. If you are bringing a bag with you, this should be no bigger than A3 size.
We will carry out non-contact bag checks on all bags for security purposes.
FOOD AND DRINK
• Inside the theatre, you will be able to purchase drinks, confectionary and ice cream from the bars and kiosk.
• Please pre-order your interval drinks and snacks where possible to avoid long queues.
• You are not permitted to bring any food or drink in to the venues that you have purchased off site.
WATCHING THE SHOW
Please remain in your seat during the performance. Should you need to leave the theatre – we will readmit you to your seat at a safe point in the show. If we are unable to do that, then you may be offered an alternative seat for the remainder of the show.
We want you to have a wonderful time visiting us and with this in mind, we politely ask everyone to show consideration to fellow audience members and the cast on stage.
Our dedicated team will be on hand to welcome you. Anti-social behaviour of any kind towards the team or other customers isn’t tolerated while we play our part in ensuring the performance runs safely and is a fantastic experience for everyone.
WHAT ELSE TO EXPECT?
If you have any further queries in advance of your visit, please contact our Box Office by calling 0114 249 6000 (lines opens 10am until 6pm) or emailing [email protected].
MAKING A BOOKING
Tickets are available for advance purchase.
You can book your tickets online at sheffieldtheatres.co.uk. If you've never booked online before we have a page with all the info about how to do that.
E-tickets and mobile tickets will be issued as standard. You do not have to print these tickets, and can simply show them on your phone for us to scan on entry. We no longer issue physical tickets, so for any customer without an email address our Front of House team will guide you to Box Office to confirm your details.
If you cannot locate your e-ticket, please log in to your online account here update or add your mobile number and click on ETICKETS. Select the relevant show and you can download them straight to your phone.
Avoid the queues and pre-order your interval drinks! If we have your mobile number on record we will send an automated text message on the day of the show with your mobile tickets AND the option to pre-order your interval drinks and avoid the queues!
PLANNING YOUR VISIT
Whether you're visiting us for the first time, or have made changes to the way you travel, you’ll find links to how to find us here.
CLEANING AND VENTILATION
Our cleaning teams are working throughout the day to ensure our spaces receive regular cleaning before, during and after your visit. This includes toilets, tables and chairs, handrails and all contact surfaces.
The Crucible, Playhouse and Lyceum auditorium air handling units will supply purified fresh air that is not recirculated and improvements have been made to increase natural ventilation throughout the building. All of our air handling systems and ventilation strategies have been reviewed based on the Ventilation Guidance.
Hand sanitiser stations are available throughout the Crucible and Lyceum. We ask that all customers maintain good hand hygiene, please wash your hands regularly and use the sanitiser stations provided around the venue.
We want you to feel comfortable in our buildings. If you would prefer to wear a mask during your visit please do so. Don’t worry if you arrive at the theatre without yours, our Front of House teams will be happy to provide one.
FLEXIBLE TICKETING POLICY
If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know in advance of the show by by calling 0114 249 6000 (lines opens 10am until 6pm) or emailing [email protected] and we will be happy to offer an exchange for another performance in the same production or a credit voucher if the show is in the final few days.
Please be assured that if an event is cancelled for any reason, we’ll be in touch with you to outline your options, including details of how to obtain a full refund.