Welcome

Following the latest government guidance, our buildings are now closed until 2 December.

For events beyond this date, we've outlined what to expect from a visit to Sheffield Theatres below.

Everyone’s safety has been our highest priority in all our preparations for reopening the building and bringing work back to the Crucible stage. We’ve taken all we’ve learned as a pilot host for the World Snooker Championship and all the latest official guidance to create an experience that is safe, secure and, most importantly, enjoyable.

Here you’ll find information about:

• Our flexible ticketing policy
• E-tickets
• Social distancing measures and staggered arrival times
• Face coverings, hand sanitiser stations and temperature checks

As the situation is constantly changing, we will continue to adapt our approach in line with any new guidance and your feedback. Please check back here before your visit to ensure you have the most up to date information.

If you have any further queries in advance of your visit, please contact our Box Office by emailing [email protected]. When attending, our friendly, fully trained team will be on hand to ensure that everyone is able to enjoy the performance safely and in comfort.

Book with confidence

Please be reassured that should you book for a performance which has to be cancelled, you will be offered a refund, credit or transfer to another performance. And if you can’t attend a performance due to ill health, we’ll credit your account or transfer you so that you can enjoy a performance with us at a later date.

Making a Booking

Tickets are available for advance purchase (up to 24 hours in advance).

You can book your tickets online at sheffieldtheatres.co.uk. If you've never booked online before we have a page with all the info about how to do that.

E-tickets are offered for all events. In order to minimise queues and limit the handling of tickets we aren’t offering the option to collect tickets at the Box Office and we are not sending tickets by post. For customers without an email address, our Front of House team will have a list of attendees and will confirm your details on arrival and direct you to your seats.

We are supporting the NHS Test and Trace service. When you’re buying tickets, you’ll be asked to provide your contact telephone number as the lead booker, and asked to confirm this can be shared for the purposes of the Test and Trace service. All information collected for Test and Trace will remain securely on our ticketing system and will not be used once 21 days have elapsed after the event.

Should you visit the Crucible when there is not an event on, we will ask you to scan the Crucible QR code as part of the NHS test and trace system.

Socially distanced seating

The Crucible has been configured for social distancing at 1m+ mitigation which is a significant reduction in capacity.

Tickets are available in fixed group sizes (bubbles) where 1, 2, or 3* tickets are seated together and each group is distanced from the other groups in the auditorium. Each bubble is available for purchase by only one booker. Please select seats based on your group size. If you select a bubble of more seats than you intend to purchase, you will not be able to complete your purchase. Eg: if you want 2 tickets you will not be able to purchase within a bubble of 3. If a bubble is not available for your group size, you are unable to purchase for that event.

*If you are, for example, a group of 4, you are able to purchase 2 pairs of seats.

Your visit to the Crucible

Our teams have been fully inducted in our health and safety measures in advance of us opening our buildings.

When you arrive at the Crucible, and once inside the building, please maintain a safe distance from others at all times. Travel routes have been assessed and measures put in place to help you move through the building whilst keeping your distance from others. There are clear markings directing you to your specific door colour (printed on your e-ticket). Our teams will be on hand to offer support.

We’ll use non-contact digital thermometers to check your temperature when you arrive for the show. If you have an elevated temperature (over 37.8 degrees) we won’t be able to admit you to the theatre and we will arrange for a credit or transfer of your booking.

On arrival, you may be required to queue in Tudor Square and will be directed by staff to maintain social distancing. Arrival times are staggered, which will help us guide you to your seat safely, socially distanced. Your arrival time is visible on the seat as part of the booking process, and printed on your confirmation email and e-ticket. Please arrive at the Crucible as close to your arrival time as possible.

We’re able to scan your e-ticket from your mobile phone.

As our cloakroom is closed, we ask that you bring minimal belongings with you, as you’ll have to keep them with you at all times. If you’re bringing a bag, this should be no bigger than A3 size and we ask that there is only one bag per bubble. We’ll carry out non-contact bag checks for security purposes.

We regret that we aren’t able to offer food and drink from our bars or café at the present time and the cloakroom will remain closed until further notice. This is to ensure the safety of you and our teams by avoiding queues and multiple handling of belongings.

You’re welcome to bring snacks and non-alcoholic drinks (with a sealed top) with you in your bag. Please do not bring glass bottles.

Please remain in your seat during the performance. Should you need to leave the theatre – we will readmit you to your seat at a safe point in the show. If we are unable to do that, then you may be offered an alternative seat for the remainder of the show.

At the end of the performance please remain in your seat until the Front of House team directs your row out of the Crucible auditoria. This will be done quickly and efficiently to avoid congestion when leaving.

All performances in our Together Season will last no longer than 90 minutes and there will be no interval.

Face Coverings

In line with the latest guidance, you’re required to wear a face covering during your visit, including when inside the Crucible auditorium. Please bring your own covering with you. You’re able to remove this to consume food and drink. Our teams on duty will also be wearing face coverings and are there to support you.

We understand and support anyone who does not wish/is unable to wear a face covering due to a mental, physical or hidden disability. We are proud supporters of the Sunflower Lanyard Scheme and have lanyards available should you wish to wear one.

We will wear face coverings in our open plan areas and Box Office has had a clear screen installed to protect our customers and staff.

Cleaning and ventilation

Our cleaning teams are working throughout the day to ensure our spaces receive additional regular cleaning before, during and after your visit. This includes toilets, tables and chairs, handrails and all contact surfaces.

The Crucible auditorium air handling units will supply purified fresh air that is not recirculated and improvements have been made to increase natural ventilation throughout the building. All of our air handling systems and ventilation strategies have been reviewed based on the Ventilation Guidance.

Hand sanitiser stations are available throughout the Crucible. We ask that all customers maintain good hand hygiene, please wash your hands regularly and use the sanitiser stations provided around the venue.

Our toilets are unisex and there will be clear signage on cubicle doors showing which toilets to use to fully support social distancing.

We are a Covid secure building and you can find details of this declaration here: sheffieldtheatres.co.uk/covid-secure-information

Flexible Ticketing Policy

Feeling unwell?

If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know in advance of the show by emailing [email protected] and we will be happy to offer an exchange for another performance in the same production or a credit voucher.

It is vital that if you or any member of your party are isolating, or have any of the following symptoms listed below, you do not come to the Theatre.

We will arrange a transfer OR credit voucher for you.

Symptoms to include (but not exclusively):

• a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
• a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
• a loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal

Cancelled events

Please be assured that if an event is cancelled for any reason, we’ll be in touch with you to outline your options, including details of how to obtain a full refund.

We hope this information gives you the confidence to book tickets knowing that we have made every effort to protect your safety and wellbeing. If you have further questions, please contact [email protected] and we will be happy to provide further information. We can’t wait to welcome you back to Sheffield Theatres; we can’t wait to be together again.