Sheffield Theatres Ticketing Terms and Conditions

  • In the event of a performance being cancelled we will offer all bookers the option of a full refund.
  • If you or a member of your party are unwell and unable to attend a performance, please let the Box Office know by calling 0114 249 6000 or emailing ([email protected])and we will be happy to offer an exchange for another performance in the same production or a credit voucher.
  • E-tickets will be issued as standard and will be sent by email up to 7 days in advance of the performance. You do not have to print these tickets, and can simply show them on your phone for us to scan on entry.
  • In order to minimise queues at the Box Office and limit the handling of tickets we aren’t offering the option to collect tickets at the Box Office for advance bookings and we are not sending tickets by post. For customers without an email address, our Front of House team will have a list of attendees and will confirm your details and direct you to your seats.
  • We are a COVID-secure venue and we adhere to Government guidance for theatre attendance at all times. We also provide Box Office services for third parties and ensure that our ticketing services are compliant with all appropriate guidelines.
  • We are supporting the NHS Test and Trace service in a bid to help control the rate of reproduction, reduce the spread of the infection and save lives. As part of the booking process you will be asked to input your contact telephone number, and asked to confirm this can be shared for the purposes of the Test and Trace service. All information collected for Test and Trace will remain securely on our ticketing system, and will not be used once 21 days have elapsed after the event.
  • All offers and discounts are subject to availability. We reserve the right to add or remove discounts at any time. Only one discount type applies per ticket. Proof of status may be requested.
  • The use of mobile phones, cameras, video and any other form of recording equipment is not permitted.
  • Smoking, including e-cigarettes, is not permitted anywhere in our buildings
  • The health, safety and wellbeing of our staff and other audience members is our priority. We reserve the right to refuse admission or ask you to leave for behaviour which we feel is likely to cause damage, injury or annoyance, or if you don’t respond to our reasonable requests. No refunds will be offered in this circumstance.
  • We will undertake appropriate security checks and searches when you visit the buildings. Further information can be found on our website.
  • Sheffield Theatres cannot be held responsible for loss or damage to personal property brought in to the theatres, unless caused by the negligence of our teams.
  • Tickets are non-transferable to other events and not for resale through third party sites. Reselling a ticket for profit/commercial gain will make it void and the holder may be refused entry to or removed from the theatre. In addition, tickets bought from unauthorised sources will not be valid and admission to the event will not be permitted.
  • If you’re late for the performance, we’ll admit you to the auditorium at a suitable break in the action. This may mean that you will not be in the seats that you have purchased.
  • Information regarding the show is correct at the time of publication and Sheffield Theatres cannot be held responsible for late changes to programmes and casting.
  • Tickets can be booked online via sheffieldtheatres.co.uk, over the phone on 0114 249 6000 or in person at the Crucible Theatre Box Office.
  • COVID secure information can be found on the footer of our website, along with our Privacy Policy.