Here are some answers to questions you may have about accessing the performance on demand.
How do I buy a ticket?
Visit this link to purchase your ticket. Only one ticket is needed per household and once purchased you can watch the show for 3 days (until 11.59pm on your 3rd day) *.
There's a range of prices – £15, £23 or £33. Each ticket price offers the same experience - your purchase helps to support our work and our return to making live theatre.
It is also possible to donate in addition to purchasing your ticket for the panto on demand and we are so grateful for your support.
* The panto is available from 23 December until 3 January. The video is available to you on the day you purchase your ticket and the 2 following days (or 3 January, whichever is soonest). Please be advised that if you purchase a ticket on 3 January, you will be able to watch the show up until 11.59pm.
How do I watch the show?
Once you have made your purchase to watch the show, you’ll be sent an e-ticket that contains a link to this page on our website sheffieldtheatres.co.uk/digital-programme/panto-on-demand where the show can be accessed.
When you click on the video, please log in to watch if you have not done so already. You will only be able to watch the show when you have logged in using the same login used to purchase your ticket (this is your email and password for our website).
You can play the panto on our website. Remember, you’ll have 3* days to watch your chosen show from the point of booking, but you can watch as many times as you like. Just use the same link in your email. After your 3 days are up (or 3 January, whichever is the soonest), you will no longer be able to access the recording.
Tips for viewing on your device
While it may be possible to watch the Panto on your Smart TV browser (browser dependent), the production is not designed to be watched directly on a TV, but via a laptop/tablet/mobile device connected to a TV.
Connect a laptop to your TV – connect via a HDMI cable, visit sheffieldtheatres.co.uk/digital-programme and log in
Chromecasting - please click here.
On a mobile device - view in landscape mode, it may have automatically zoomed the screen in. If so, double tap to see the full screen.
Are captions available?
Yes, please select CC in the bottom right of the video frame and then select ‘English (United Kingdom) CC’. To turn captions off, repeat this process but select ‘None’ instead.
Is there a programme?
You'll find your free digital programme available to download from the show page.
What if I can’t find my e-ticket?
Please check your junk/spam folders. If you have purchased a ticket and can’t find your e-ticket, please head to sheffieldtheatres.co.uk/digital-programme/panto-on-demand
Struggling to login?
This may be because you haven’t yet created a password for your account. When you reach the login screen, please select ‘Reset here’. You’ll then receive an email with a link to reset/create a password for your account. Once you have done this, click the link on your e-ticket again and log in to access the show’s viewing page.
Still having trouble?
If you have tried the steps above and still can’t log in, or if you can’t see the recording, you can get in touch with our team at [email protected] Please do bear with us, we are working limited office hours (10am - 4pm) over the Christmas period excluding Christmas Day and New Years' Day. A member of the team will get back to you as soon as possible.
Can I buy a ticket as a gift for someone else?
The video can only be watched using the log in details of the account that has purchased the ticket. It is therefore not possible to directly gift a ticket.
You can purchase a gift voucher to be sent directly to the recipient, they can then use this to purchase a ticket on their account.